FAQ

 

FAQ

General

What is SuperPark Malaysia doing to ensure guest health and safety during COVID-19?

Here at SuperPark Malaysia, the safety and wellbeing of our guests have continuously been our top priority. Thus, in response to the recent outbreak of Novel Coronavirus (COVID – 19), we have put in place precautionary measurements to ensure the comfort and safety of our guests. Please check our dedicated page to understand further: http://www.superpark.com.my/extra-hygiene-measures/

 

What is the operating hour? 

We are operating on Tuesday – Friday:

  • 11am – 8:30pm (Tuesday – Thursday)
  • 10am – 7:30pm (Friday – Sunday, Public holidays)

 

Are there any activities closed during the Movement Control Order (MCO)?

To ensure the activity park follows the Standard Operating Procedures (SOPs) set by the relevant authorities. Below activities will close off to the public till further notices. Activities involve:

  • Ice Skating
  • Ninja Track
  • Robokeeper
  • Disc golf

 

I have tickets for both sessions, can I stay inside the park during cleaning time in between session?

No, you must exit park turnstile during activity park’s mandatory cleaning and disinfection. You can re-enter the park after the cleaning is done and when the new session starts.

 

Click here to view our SOPs

Learn More

 

 

Ticket

Can I top-up my ticket should I want to stay longer in SuperPark Malaysia.

Top-up is available at our reception/ticketing counter depending on park capacity, please check with our friendly crew more details.

 

Do I need to pre-purchase my ticket or I can purchase during the visit date?

We strongly recommend guests to pre-purchase online to avoid disappointment as we currently practice reduced capacity during MCO Phase 3.

 

Can I get a refund for my previously purchased tickets?

You may email to us at redeem@superpark.com.my. Kindly provide any documents and receipts relevant to the purchase for more inquiries.

*all redemptions will be reviewed before March 2023*

 

What is the minimum age entry requirement?

The minimum age requirement for our tickets is 3 and above. Children below the age of 3 does not require any tickets for entry, but must be supervised by parents in our premises.

 

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