FREQUENTLY ASKED QUESTIONS (FAQ)
What is SuperPark Malaysia doing to ensure guest health and safety during COVID-19?
Here at SuperPark Malaysia, the safety and well-being of our guests have continuously been our top priority. Thus, in response to the endemic phase Novel Coronavirus (COVID – 19), we have put in place precautionary measures to ensure the comfort and safety of our guests. Please check our dedicated page to understand further: http://www.superpark.com.my/extra-hygiene-measures/
What is the operating hour?
We are operating on Tuesday – Sunday:
- 10 am – 7:30 pm (Tuesday – Sunday, Public Holiday & School Holiday)
Can I (a Parent) drop off my children in the park?
No. You are not allowed to drop off your children in the park without any parent/guardian present. Children aged 12 and below are not allowed in the park WITHOUT any PAYING parent/guardian present. (Parents or guardians must be at least age 18 and above, and PURCHASED ticket for entry)
Are there any activities closed currently?
To ensure the safety of customers in the activity park. The below activities will close off to the public till further notice:
- Ice Skating
I have tickets for both sessions (or the WHOLE DAY session), can I stay inside the park during cleaning time in between sessions?
No, you must exit the park turnstile during the activity park’s mandatory cleaning and disinfection. You can re-enter the park after the cleaning is done and when the new session starts.
Can I wear shoes or normal socks at SuperPark?
Only grip socks (socks with rubber layer underneath) are permitted in SuperPark. Grip socks are available at the ticket counter.
You may wear your shoes for the activity for Clip n’ Climb.
Reminder: Grip socks are OPTIONAL and are included in the ticket price. Grip socks are washable and reusable for the next visit.
Click here to view our SOPs
Can I top-up my ticket should I want to stay longer in SuperPark Malaysia?
Top-up is available at our reception/ticketing counter depending on park capacity, please check with our friendly crew for more details.
Do I need to pre-purchase my ticket or I can purchase it during the visit date?
We strongly recommend guests to pre-purchase online to avoid disappointment as we currently practice reduced capacity to ensure more enjoyable playing time for all SuperParkers.
Can I use my previously purchased tickets before the Movement Control Order (MCO)?
You may email us at firstname.lastname@example.org. Kindly provide any documents and receipts relevant to the purchase for more inquiries.
*All redemptions will be reviewed before April 2022*
*requests for redemptions shall NOT be entertained after April 2022*
Can I get a refund for my previously purchased tickets?
NO we do not offer any refund in our policy. BUT, you may email us at email@example.com to RESCHEDULE. Kindly provide any documents and receipts relevant to the purchase for more inquiries.
What is the minimum age entry requirement?
The minimum age requirement for our tickets is 3 AND ABOVE. Children BELOW the age of 3 (2 and below) do not require any tickets for entry, BUT must be supervised by parents on our premises.
Click here to view our SOPs