What is SuperPark Malaysia doing to ensure guest health and safety during COVID-19?
Here at SuperPark Malaysia, the safety and wellbeing of our guests have continuously been our top priority. Thus, in response to the recent outbreak of Novel Coronavirus (COVID – 19), we have put in place precautionary measurements to ensure the comfort and safety of our guests. Please check our dedicated page to understand further: http://www.superpark.com.my/extra-hygiene-measures/
What is the operating hour?
We are operating on Monday – Friday, 10am – 9pm. Including Public Holidays.
Are there any activities closed during the Recovery Movement Control Order (CMCO)?
To ensure the activity park follows the Standard Operating Procedures (SOPs) set by the relevant authorities. Below activities will close off to the public till further notices. Activities involve:
- Kid’s Adventure City
- Ice Skating
- Ninja Track
- Skate and Scoot World
- Disc golf
I have tickets for both sessions, can I stay inside the park during cleaning time in between session?
No, you must exit park turnstile during activity park’s mandatory cleaning and disinfection. You can re-enter the park after the cleaning is done and when the new session starts.
Can I top-up my ticket should I want to stay longer in SuperPark Malaysia.
Top-up is available at our reception/ticketing counter depending on park capacity, please check with our friendly crew more details.
Do I need to pre-purchase my ticket or I can purchase during the visit date?
No compulsory pre-purchase required however we strongly recommend guests to pre-purchase online to avoid disappointment as we currently practice reduced capacity during CMCO.
I purchased my tickets during MATTA Fair in September 2019, do I get an extension for my tickets?
All tickets purchased during MATTA Fair September 2019 will be extended for free until further notice. Kindly email us at firstname.lastname@example.org, your original vouchers for redemption to entrance ticket at our reception.
Can I get a refund for my previously purchased tickets?
You may email to us at email@example.com. Kindly provide any documents and receipts relevant to the purchase for more inquiries.